Job Summary
AX ODYCY are looking for an Assistant Front Office Manager, to support the Front Office Manager in the day‑to‑day running of the Front Office, oversee Reception and Concierge operations in delivering a consistently warm, professional, and seamless guest experience.
In this role, you will play a key part in leading and motivating the front office team, ensuring service standards are met, policies and procedures are followed, and guests feel genuinely welcomed from arrival to departure.
Responsibilities:
- Ensure all guests receive prompt, professional, and courteous service at all times
- Supervise Front Desk and Concierge teams to ensure smooth and efficient operations
- Actively handle and resolve guest complaints in a timely and professional manner
- Oversee guest check‑in and check‑out procedures
- Prepare shift reports including guest feedback, room availability, and housekeeping status
- Coordinate closely with Housekeeping and other departments to ensure guest needs are met efficiently
- Train and support new Front Office team members in line with hotel policies and service standards
- Ensure full compliance with grooming, dress code, and brand standards
- Respond to guest enquiries and requests in a friendly and professional manner
- Maintain and update the hotel’s property management and reservation systems
- Process guest payments accurately and efficiently
- Balance cash drawers and ensure correct financial handling at the end of each shift
Requirements:
- Ideally holds a formal qualification from a recognised hotel or hospitality school
- Previous experience in hotel front office operations, preferably in a supervisory role
- Strong leadership and team‑building skills
- Excellent communication, customer service, and interpersonal abilities
- Highly organised with strong time‑management skills
- Fluency in English and at least one additional language (Spanish, Italian, French, or German)
- Working knowledge of Microsoft Office and hotel property management systems
- Flexible to work shifts, including weekends, evenings, and public holidays
- Must be based in Malta
BENEFITS
Great benefits
rewarding great talent
Supporting mental wellbeing is part of how we care for our people. We believe a healthy workplace supports both mind and body. Through our partnerships with Paths and Crisis Resolution Malta, team members have access to confidential support from qualified professionals to discuss personal or emotional challenges.
This service is available free of charge and provides a safe, supportive space to seek guidance, with complete confidentiality and independence from the organisation, so you can focus on your wellbeing with confidence and peace of mind.
Being there when it matters most. Through AX Foundation, we support our people during challenging moments, offering assistance when extra help is needed. The Foundation also extends its support to wider community initiatives, reflecting our belief that caring for people goes beyond the workplace and into the communities we are proud to be part of.
All full‑time employees benefit from a basic health insurance plan covering a range of medical services and treatments. You can also choose to upgrade to a more comprehensive plan at a discounted rate, giving you added peace of mind and support in taking care of your health.
Wellbeing matters at AX Group. We support our team members in staying active and balanced through a range of wellbeing benefits. Employees enjoy complimentary access to the hotel gym at AX Sunny Coast Resort & Spa, use of the gym facilities at our Head Office, an €80 annual refund on gym memberships, and exclusive discounts at selected gyms across Malta. Team members can also benefit from special rates on holistic wellness services at V Spa. Together, these benefits are designed to support a healthy, balanced lifestyle alongside your career.
Planning for important life milestones? Through our partnership with Bank of Valletta (BOV), AX Group team members can benefit from preferential banking terms, including favourable interest rates and reduced processing fees on selected services. It’s one of the ways we support our people in planning for the future and managing important financial decisions with greater confidence
Great teams grow through great people. Through our Refer a Friend programme, AX Group employees can recommend talented candidates for open roles across the Group. When your referral joins the team and successfully completes their probation, you’ll receive a one‑time referral bonus as our way of saying thank you.
Developing your career is part of what it means to work at AX Group. Through AX Academy, our people have access to professional training, development programmes and learning opportunities designed to help them build new skills and grow with confidence. Whether you're starting your career through an internship or taking the next step in your profession, we invest in continuous learning across every stage of your journey.
From practical, job specific training to leadership development and ongoing learning, AX Academy supports employees in reaching their potential while building rewarding long term careers in Malta. Because when our people grow, so does our business.
As part of AX Group, our hotels are yours to enjoy. Employees benefit from exclusive accommodation rates across our award‑winning properties, making it easier to plan a staycation or share a memorable getaway with friends and family. It’s our way of letting you experience the hospitality we’re proud to deliver every day.
Every AX team member receives an Employee Card, giving access to exclusive discounts and offers across AX brands and our partner network. From professional services and retail to leisure experiences and more, it’s one of the ways we support our people beyond work and help make everyday life a little easier.
Birthdays are meant to be celebrated. Every year, AX employees receive a special birthday voucher to enjoy at one of our restaurants. From Michelin‑starred dining at Under Grain to bold flavours at TemptAsian or a relaxed meal at Cheeky Monkey, it’s our way of celebrating you and encouraging you to enjoy the dining experiences we’re proud to create – with friends or family.
We know life doesn’t pause for work. Where roles allow, AX Group offers flexible working arrangements to help our people balance their professional and personal commitments. Whether it’s family responsibilities, appointments or everyday errands, flexitime is designed to give you greater control over your time while continuing to contribute and grow at work.
UNIT
AX Hotels Qawra
- Group 50336
- Group 50338
- Rectangle 3264
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AX ODYCY is a vibrant seafront resort in Qawra, offering career opportunities across hospitality, leisure and an extensive collection of dining venues. The destination includes Deck & Keel, Minoa, Trattoria Riccardo, Luzzu, Cheeky Monkey Gastropub and Creperie, Medusa, Mamacita Latino Bar, Espresso and Sidestreet, alongside rooftop, poolside and lido outlets. From culinary and food and beverage roles to guest services, housekeeping, entertainment and hotel operations, AX ODYCY provides a fast-paced and supportive workplace where every team contributes to the full resort experience.
