Job Summary
We are seeking a Front Office Agent to join our team at Rosselli AX Privilege. The ideal candidate will have a passion for providing excellent customer service, with strong communication and organisational skills.
As a Front Office Agent, you will be responsible for managing the front desk, ensuring that all guests receive a warm welcome and efficient service. You will also handle guest inquiries, reservations, and administrative tasks, while promoting a positive work environment that encourages professionalism and attention to detail.
Responsibilities:
- Handle guest check-in and check-out procedures efficiently, ensuring a smooth and pleasant experience for all guests.
- Keep the reception area clean, organised, and welcoming. Ensure that all necessary supplies and equipment are available and well-maintained.
- Adhere to established protocols for reception duties to ensure consistency and efficiency in guest service and room management.
- Regularly inspect the reception area and lobby to ensure they are tidy, well organised, and inviting for guests.
- Provide information and assistance regarding hotel services, amenities, and local attractions, creating a personalised and enjoyable experience for guests.
- Notify relevant departments promptly about any issues or maintenance needs related to guest rooms or reception areas.
- Adhere to health, safety, and sanitation regulations, including handling guest information with confidentiality and following privacy standards.
- Respond to guest requests and concerns courteously and promptly, aiming to enhance their overall experience and satisfaction.
- Keep track of guest feedback and service performance, suggesting and implementing improvements to maintain high standards of guest service.
Requirements:
- Fluency in English; additional languages are considered an asset.
- A minimum of 2 years' experience in the same position is required.
- Proficiency in using office equipment and reservation systems.
- Experience in a similar role within a 5-star hotel environment and/or a Forbes Travel Guide-rated establishment is preferred.
- Strong communication skills, both written and verbal.
- Ability to handle guest inquiries and resolve issues efficiently.
- A friendly, professional demeanor with a focus on guest satisfaction
BENEFITS
Great benefits
rewarding great talent
Supporting mental wellbeing is part of how we care for our people. We believe a healthy workplace supports both mind and body. Through our partnerships with Paths and Crisis Resolution Malta, team members have access to confidential support from qualified professionals to discuss personal or emotional challenges.
This service is available free of charge and provides a safe, supportive space to seek guidance, with complete confidentiality and independence from the organisation, so you can focus on your wellbeing with confidence and peace of mind.
Being there when it matters most. Through AX Foundation, we support our people during challenging moments, offering assistance when extra help is needed. The Foundation also extends its support to wider community initiatives, reflecting our belief that caring for people goes beyond the workplace and into the communities we are proud to be part of.
All full‑time employees benefit from a basic health insurance plan covering a range of medical services and treatments. You can also choose to upgrade to a more comprehensive plan at a discounted rate, giving you added peace of mind and support in taking care of your health.
Wellbeing matters at AX Group. We support our team members in staying active and balanced through a range of wellbeing benefits. Employees enjoy complimentary access to the hotel gym at AX Sunny Coast Resort & Spa, use of the gym facilities at our Head Office, an €80 annual refund on gym memberships, and exclusive discounts at selected gyms across Malta. Team members can also benefit from special rates on holistic wellness services at V Spa. Together, these benefits are designed to support a healthy, balanced lifestyle alongside your career.
Planning for important life milestones? Through our partnership with Bank of Valletta (BOV), AX Group team members can benefit from preferential banking terms, including favourable interest rates and reduced processing fees on selected services. It’s one of the ways we support our people in planning for the future and managing important financial decisions with greater confidence
Great teams grow through great people. Through our Refer a Friend programme, AX Group employees can recommend talented candidates for open roles across the Group. When your referral joins the team and successfully completes their probation, you’ll receive a one‑time referral bonus as our way of saying thank you.
Developing your career is part of what it means to work at AX Group. Through AX Academy, our people have access to professional training, development programmes and learning opportunities designed to help them build new skills and grow with confidence. Whether you're starting your career through an internship or taking the next step in your profession, we invest in continuous learning across every stage of your journey.
From practical, job specific training to leadership development and ongoing learning, AX Academy supports employees in reaching their potential while building rewarding long term careers in Malta. Because when our people grow, so does our business.
As part of AX Group, our hotels are yours to enjoy. Employees benefit from exclusive accommodation rates across our award‑winning properties, making it easier to plan a staycation or share a memorable getaway with friends and family. It’s our way of letting you experience the hospitality we’re proud to deliver every day.
Every AX team member receives an Employee Card, giving access to exclusive discounts and offers across AX brands and our partner network. From professional services and retail to leisure experiences and more, it’s one of the ways we support our people beyond work and help make everyday life a little easier.
Birthdays are meant to be celebrated. Every year, AX employees receive a special birthday voucher to enjoy at one of our restaurants. From Michelin‑starred dining at Under Grain to bold flavours at TemptAsian or a relaxed meal at Cheeky Monkey, it’s our way of celebrating you and encouraging you to enjoy the dining experiences we’re proud to create – with friends or family.
We know life doesn’t pause for work. Where roles allow, AX Group offers flexible working arrangements to help our people balance their professional and personal commitments. Whether it’s family responsibilities, appointments or everyday errands, flexitime is designed to give you greater control over your time while continuing to contribute and grow at work.
UNIT
Rosselli AX Privilege
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- Group 50342
- Group 50344
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Rosselli - AX Privilege is a luxury boutique hotel in the heart of Valletta, where historic elegance meets contemporary hospitality. Set within a beautifully restored palazzo, the hotel is home to refined accommodation and exceptional dining experiences, including Michelin-starred Under Grain, Grain Street and Over Grain. Whether you're delivering personalised guest service, creating outstanding culinary experiences or supporting hotel operations behind the scenes, you'll become part of a team that values craftsmanship, attention to detail and excellence. Discover a rewarding career in one of Malta's most exclusive luxury hospitality destinations.
