Job Summary
Rosselli AX Privilege is looking to hire a service‑oriented Concierge who will act as the first point of contact for our guests within the Front Office team and you will be reporting to the Front Office Manager. This role helps create a refined, welcoming, and seamless arrival experience, offering personalised assistance and thoughtful support throughout each guest’s stay. The focus is on presence, communication, and delivering the level of care expected in a luxury environment.
Responsibilities:
- Warmly welcome guests and provide exceptional customer service.
- Assist guests with reservations for restaurants, transportation, tours, events, and other activities.
- Provide accurate information about local attractions, services, and amenities.
- Maintain a strong presence at the entrance and lobby, offering proactive assistance.
- Anticipate guest needs and resolve concerns promptly and professionally.
- Liaise with hotel departments to ensure a seamless guest experience.
- Communicate guest preferences and special requests to relevant teams.
- Maintain an updated database of local vendors, attractions, and services.
- Record guest requests, feedback, and service outcomes.
- Handle complaints or emergencies with discretion and efficiency.
- Offer personalised solutions to enhance guest satisfaction.
- Assist guests with butler‑style services including ironing, shoe polishing, porterage, and luggage unpacking.
Requirements:
- Minimum 1–2 years’ experience in a guest‑facing hospitality role, ideally as a Concierge or Front Desk Agent.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- High level of discretion, professionalism, and cultural sensitivity.
- Fluency in English; additional languages such as French, Italian, or Spanish are a strong asset.
- Proficiency in computer skills.
- Familiarity with online booking tools and concierge platforms.
- Friendly, approachable, and solution‑oriented.
- Impeccable grooming and a polished appearance.
BENEFITS
Great benefits
rewarding great talent
Supporting mental wellbeing is part of how we care for our people. We believe a healthy workplace supports both mind and body. Through our partnerships with Paths and Crisis Resolution Malta, team members have access to confidential support from qualified professionals to discuss personal or emotional challenges.
This service is available free of charge and provides a safe, supportive space to seek guidance, with complete confidentiality and independence from the organisation, so you can focus on your wellbeing with confidence and peace of mind.
Being there when it matters most. Through AX Foundation, we support our people during challenging moments, offering assistance when extra help is needed. The Foundation also extends its support to wider community initiatives, reflecting our belief that caring for people goes beyond the workplace and into the communities we are proud to be part of.
All full‑time employees benefit from a basic health insurance plan covering a range of medical services and treatments. You can also choose to upgrade to a more comprehensive plan at a discounted rate, giving you added peace of mind and support in taking care of your health.
Wellbeing matters at AX Group. We support our team members in staying active and balanced through a range of wellbeing benefits. Employees enjoy complimentary access to the hotel gym at AX Sunny Coast Resort & Spa, use of the gym facilities at our Head Office, an €80 annual refund on gym memberships, and exclusive discounts at selected gyms across Malta. Team members can also benefit from special rates on holistic wellness services at V Spa. Together, these benefits are designed to support a healthy, balanced lifestyle alongside your career.
Planning for important life milestones? Through our partnership with Bank of Valletta (BOV), AX Group team members can benefit from preferential banking terms, including favourable interest rates and reduced processing fees on selected services. It’s one of the ways we support our people in planning for the future and managing important financial decisions with greater confidence
Great teams grow through great people. Through our Refer a Friend programme, AX Group employees can recommend talented candidates for open roles across the Group. When your referral joins the team and successfully completes their probation, you’ll receive a one‑time referral bonus as our way of saying thank you.
Developing your career is part of what it means to work at AX Group. Through AX Academy, our people have access to professional training, development programmes and learning opportunities designed to help them build new skills and grow with confidence. Whether you're starting your career through an internship or taking the next step in your profession, we invest in continuous learning across every stage of your journey.
From practical, job specific training to leadership development and ongoing learning, AX Academy supports employees in reaching their potential while building rewarding long term careers in Malta. Because when our people grow, so does our business.
As part of AX Group, our hotels are yours to enjoy. Employees benefit from exclusive accommodation rates across our award‑winning properties, making it easier to plan a staycation or share a memorable getaway with friends and family. It’s our way of letting you experience the hospitality we’re proud to deliver every day.
Every AX team member receives an Employee Card, giving access to exclusive discounts and offers across AX brands and our partner network. From professional services and retail to leisure experiences and more, it’s one of the ways we support our people beyond work and help make everyday life a little easier.
Birthdays are meant to be celebrated. Every year, AX employees receive a special birthday voucher to enjoy at one of our restaurants. From Michelin‑starred dining at Under Grain to bold flavours at TemptAsian or a relaxed meal at Cheeky Monkey, it’s our way of celebrating you and encouraging you to enjoy the dining experiences we’re proud to create – with friends or family.
We know life doesn’t pause for work. Where roles allow, AX Group offers flexible working arrangements to help our people balance their professional and personal commitments. Whether it’s family responsibilities, appointments or everyday errands, flexitime is designed to give you greater control over your time while continuing to contribute and grow at work.
UNIT
Rosselli AX Privilege
- Rectangle 3269
- Group 50342
- Group 50344
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Rosselli - AX Privilege is a luxury boutique hotel in the heart of Valletta, where historic elegance meets contemporary hospitality. Set within a beautifully restored palazzo, the hotel is home to refined accommodation and exceptional dining experiences, including Michelin-starred Under Grain, Grain Street and Over Grain. Whether you're delivering personalised guest service, creating outstanding culinary experiences or supporting hotel operations behind the scenes, you'll become part of a team that values craftsmanship, attention to detail and excellence. Discover a rewarding career in one of Malta's most exclusive luxury hospitality destinations.
